Privacy Policy

Privacy Policy – Urban Orion

Urban Orion (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you use our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Data controller

For the purpose of UK data protection law (UK GDPR), the data controller is:

Urban Orion
[Company legal name if different]
[Registered address]
[Contact email: your support email]

2. Information we collect

We may collect and process the following types of personal data:

  • Identity data: name, title

  • Contact data: email address, billing address, shipping address, phone number

  • Order data: products purchased, order value, payment method (we do not store full card details)

  • Technical data: IP address, browser type, device information, time zone, and cookies

  • Usage data: pages visited, time spent on the site, interaction with content

  • Marketing & communication data: your preferences in receiving marketing from us

3. How we collect your data

We collect data in various ways, including:

  • When you place an order on our website

  • When you create an account or subscribe to our newsletter

  • When you contact us via email or contact forms

  • Through cookies and similar technologies when you browse our site

4. How we use your data

We use your personal data to:

  • Process and fulfil your orders

  • Manage payments, refunds and chargebacks

  • Send order confirmations and shipping updates

  • Provide customer support

  • Improve our website, products and services

  • Send marketing emails (where you have given consent or where permitted by law)

  • Comply with legal and regulatory requirements

5. Legal basis for processing

We process your personal data based on:

  • Performance of a contract (e.g. processing your order)

  • Legitimate interests (e.g. improving our services, preventing fraud)

  • Your consent (e.g. marketing communications)

  • Compliance with legal obligations (e.g. tax and accounting requirements)

6. Cookies

We use cookies to improve your browsing experience, analyse site traffic and personalise content.
You can adjust your cookie settings in your browser at any time, but some features of the site may not function properly if cookies are disabled.

7. Data sharing

We may share your data with trusted third parties, such as:

  • Payment processors

  • Shipping and logistics providers

  • IT and analytics service providers

  • Professional advisers (legal, accounting) where necessary

We do not sell your personal data to third parties.

8. International transfers

Where your data is transferred outside the UK, we take steps to ensure it is protected by appropriate safeguards, in line with applicable data protection laws.

9. Data retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting or reporting requirements.

10. Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data, where appropriate

  • Object to or restrict the processing of your data in certain circumstances

  • Withdraw consent to marketing at any time

To exercise any of these rights, contact us at chrisbarrington140@gmail.com

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: chrisbarrington140@gmail.com
Subject line: “Privacy Request – Urban Orion”